1. About these terms
DowPuls is operated by LINDA DOW LLC. Creating an account, browsing our website, or sending any traffic through our platform means you accept these Terms of Service. If you act on behalf of a company or other organization, you confirm you have the authority to bind that organization to this agreement.
2. Accounts and access
Registration requires accurate details, including a working email address and phone number, kept up to date at all times. You are responsible for safeguarding your login credentials and API keys and for every action taken under your account. Notify us right away if you believe your account has been compromised.
3. Communications services
DowPuls provides SMS, RCS, WhatsApp, voice, and identity verification channels. What is available to you, and how it performs, depends on the destination country, carrier routing, the channel provider involved, local telecom regulation, and the plan you have with us. We do not guarantee that any individual message or call will be delivered.
4. Your responsibilities
You are responsible for collecting and keeping a record of every consent needed to message or call your recipients. You must respect opt-out requests, suppression lists, quiet-hours rules, and every telecommunications, privacy, and consumer-protection law that applies to your traffic. Using DowPuls for fraud, harassment, unlawful monitoring, disguised or misleading sending, emergency communications, or content that violates someone else's rights is prohibited.
5. Acceptable traffic
Sender identities must be accurate and, where required, pre-approved, with clear opt-out and help instructions included in your messages. DowPuls may filter, delay, throttle, suspend, or reject traffic to protect recipients, carrier relationships, platform integrity, or legal compliance. You remain responsible for what you send and to whom, regardless of any filtering we apply.
6. Fees and taxes
Paid usage is billed according to the pricing, currency, billing cycle, and any minimum commitments shown in your account or order form, plus applicable taxes. Per-message and per-call charges may include carrier and channel surcharges that vary by destination. Except where a signed agreement states otherwise, amounts already billed for delivered service or usage are non-refundable.
7. Service changes and availability
We may modify the platform to strengthen security, meet a carrier or network requirement, or introduce and retire features. Scheduled maintenance and events beyond our reasonable control can affect availability. Uptime or delivery-time commitments only apply where set out in a separate written agreement with you.
8. Intellectual property
LINDA DOW LLC owns the DowPuls platform, software, documentation, and branding. You keep ownership of your applications, your data, and the content of your messages. You grant us only the rights necessary to process that data and traffic in order to operate, secure, support, and improve the services.
9. Suspension and termination
You may close your account at any time, subject to any outstanding commercial commitments. We may suspend or terminate access for material breach of these terms, security concerns, unlawful or abusive traffic, non-payment, a carrier or network partner's request, or behavior that puts other users or recipients at risk. Provisions that are intended to survive termination will continue to apply.
10. Disclaimers and liability
Except where the law requires otherwise, the services are provided "as available," without a promise of uninterrupted delivery or universal carrier and device compatibility. Neither DowPuls nor you will be liable to the other for indirect, incidental, special, or consequential damages. A signed customer agreement may set out different or additional limits and remedies that take precedence over this section.
11. Governing terms
If you have a signed order form, data processing agreement, or master services agreement with us, its terms — including its governing law and dispute-resolution process — control to the extent they conflict with this document. Absent such an agreement, applicable mandatory law and the appropriate courts will be determined based on LINDA DOW LLC's and your relevant place of business.
12. Contact
Questions about these terms can be directed to [email protected].